Privacy policy

Last updated: 19 February 2026


Chic Chic Custom (“we”, “us”, “our”) operates this website and online store (the “Services”). We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.


This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, upload images, or otherwise interact with us.


Chic Chic Custom is powered by Shopify, which enables us to provide our online store and related services.


By using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

 

 

1. Who We Are

 


Chic Chic Custom

Unit 30 Maybrook Industrial Estate

Maybrook Road

Walsall

WS8 7DG

United Kingdom


Email: customise@chic-chic.co


For the purposes of UK GDPR and applicable data protection laws, we are the data controller of your personal information.

 

 

 

2. Personal Information We Collect

 


We may collect the following categories of personal information:


 

Contact Information

 

 

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

 


 

Payment Information

 


Payments are processed securely via Shopify and authorised payment providers. We do not store full card details.


 

Account Information

 

 

  • Login credentials

  • Preferences and order history

 


 

Order & Transaction Information

 

 

  • Products purchased

  • Order details

  • Delivery information

  • Returns and exchanges

 


 

Custom Photo & Design Information

 


As part of our personalised services, you may upload photographs of your pets or other images for custom artwork.


We collect and process these images solely for the purpose of:

 

  • Creating your personalised product

  • Quality control

  • Handling reorders if requested

 


We do not use your uploaded images for marketing or promotional purposes without your explicit consent.


 

Communications

 


Information you provide when contacting us via:

 

  • Email

  • Contact forms

  • WhatsApp

  • Social media messages

 


 

Device & Usage Information

 


Automatically collected information such as:

 

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Cookies and similar technologies

 

 

 

 

3. How We Collect Information

 


We collect information:

 

  • Directly from you (when placing orders or contacting us)

  • Automatically via cookies and analytics tools

  • From Shopify and payment processors

  • From delivery and fulfilment partners

 

 

 

 

4. How We Use Your Personal Information

 


We use your information to:


 

Provide Our Services

 

 

  • Process and fulfil orders

  • Create personalised products

  • Arrange shipping

  • Manage your account

  • Handle returns and enquiries

 


 

Customer Support

 

 

  • Respond to questions

  • Provide updates

  • Assist with order issues

 


 

Security & Fraud Prevention

 

 

  • Verify transactions

  • Prevent fraudulent activity

  • Protect our website and customers

 


 

Legal Compliance

 

 

  • Comply with UK tax and accounting laws

  • Respond to legal requests

 


 

Marketing (Optional)

 


If you opt in, we may send promotional emails.

You can unsubscribe at any time.


We do not sell your personal data.

 

 

 

5. Communication via WhatsApp

 


If you contact us via WhatsApp, your information may also be processed by WhatsApp (Meta Platforms, Inc.) in accordance with their privacy policy.


We use WhatsApp communications solely to:

 

  • Respond to enquiries

  • Receive custom images

  • Provide customer support

 

 

 

 

6. Sharing Your Personal Information

 


We may share your information with:

 

  • Shopify (our e-commerce platform provider)

  • Payment processors

  • Shipping providers

  • IT and hosting service providers

  • Professional advisers where legally required

 


All third parties process data in accordance with data protection laws.


We do not sell or rent your personal data.

 

 

 

7. International Transfers

 


Some service providers (including Shopify) may process data outside the UK.


Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used to ensure adequate protection.

 

 

 

8. Data Retention

 


We retain personal data only as long as necessary:

 

  • Order records are retained in accordance with UK accounting and tax requirements (typically 6 years).

  • Custom images are retained for a limited period after order completion for quality control and potential reorders, and are then securely deleted unless legally required to retain them.

  • Marketing data is retained until you withdraw consent.

 

 

 

 

9. Cookies

 


We use cookies and similar technologies to:

 

  • Operate our website

  • Improve user experience

  • Analyse website performance

  • Support advertising (where applicable)

 


You can manage cookie preferences through your browser settings.

 

 

 

10. Your Rights (UK & EEA)

 


Under applicable data protection laws, you may have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

 


To exercise your rights, please contact us at:

customise@chic-chic.co


We may need to verify your identity before processing your request.


You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

 

 

 

11. Children’s Privacy

 


Our Services are not directed at children under 16.

We do not knowingly collect personal data from children.

 

 

 

12. Security

 


We take reasonable technical and organisational measures to protect your personal data.


However, no system can guarantee absolute security.

 

 

 

13. Changes to This Policy

 


We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.